Last updated: August 5, 2026
We want this to be simple. If anything about your order isn't right, call 1-888-5-BERTON or email care@bertonwell.com and a person will help you.
We ship across Florida and nationwide within the United States. We deliver to street addresses only — we cannot ship to PO boxes or APO/FPO addresses at this time. We do not currently ship internationally.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order ships you'll get a tracking number by email.
Same-day delivery is available in Broward County and much of Miami-Dade for orders placed by 10:30 AM ET (business days, excluding holidays). Remaining Miami-Dade areas receive free courier delivery within 2 business days (Monday–Friday, excluding holidays). Delivery eligibility is confirmed at order.
Orders outside our courier area ship via trusted national carriers, typically 2 business days (Monday–Friday, excluding holidays).
All sales are final on over-the-counter products. For health and safety reasons, we do not accept returns or exchanges for change of mind, whether opened or unopened.
If your order arrives damaged, defective, or incorrect, contact us within 2 days of delivery at returns@bertonwell.com or 1-888-5-BERTON with photos of the item and packaging — we will make it right with a replacement or refund at Berton's discretion, at no cost to you.
Approved refunds are initiated within 3 business days (Monday–Friday, excluding holidays); your bank may take additional days to post the funds.
Orders may be cancelled free of charge any time before shipment. Contact us at orders@bertonwell.com or 1-888-5-BERTON and we'll take care of it.