Last updated: October 2, 2026
We want this to be simple. For any question about an order, call 1-888-5-BERTON (1-888-523-7866) or email orders@bertonwell.com, and a member of our team will help you. For general questions, email care@bertonwell.com.
We ship to addresses in the United States. Standard shipping sent by USPS can deliver to PO boxes. Same-day delivery, FedEx 2-Day, and standard shipments sent by UPS require a street address. We do not currently ship to APO/FPO addresses or internationally.
In-stock orders placed by 10:30 AM ET on a business day are delivered that same day within our courier area. Delivery is $5.99, or free on orders of $60 or more. Orders placed after 10:30 AM ET, or on a weekend or holiday, are delivered the next business day. Your cart will confirm whether your ZIP code qualifies before you pay. A small number of addresses in these counties are outside the courier route and receive standard shipping instead.
Standard shipping is a $9.99 flat rate by USPS or UPS, and is free on orders of $60 or more. Please allow 1–2 business days for processing. Orders usually arrive 2–5 business days after they ship.
FedEx 2-Day is a $12.99 flat rate. Please allow 1–2 business days for processing. Orders arrive 1–2 business days after they ship. FedEx 2-Day is a paid upgrade, so the $60 free-shipping offer does not apply.
Once an order is handed to USPS, UPS, or FedEx, delivery is the carrier's responsibility. For same-day orders, our responsibility ends when our courier records the delivery. Berton Well is not responsible for packages lost in transit with a carrier, or for any package lost or stolen after it is recorded as delivered. If your package is missing, contact us at orders@bertonwell.com and we will give you the tracking details and help you open a claim with the carrier.
Please check your address before you order. We do not refund shipping charges if a package is refused or cannot be delivered because the address was incomplete or incorrect. Because all sales are final, refused and undeliverable orders are not refunded. Email orders@bertonwell.com to arrange redelivery; a new shipping charge applies.
All sales are final. For safety reasons, we cannot accept returns or exchanges of health products once they have left our care, whether opened or unopened.
An order is incorrect when what you received does not match your order confirmation: the wrong product, the wrong size or quantity, or a missing item.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at orders@bertonwell.com or 1-888-5-BERTON with a photo of the item and packaging. Once we confirm the item arrived damaged, defective, or incorrect, we will send a replacement or issue a refund, as applicable.
Please keep the item and its packaging until we advise you of the next step. Do not return an item without contacting us first; items sent without approval cannot be considered for a refund. If we ask you to return an item because of our error, Berton Well will pay the return shipping. In any other case, return shipping is your responsibility. Approved returns go to:
ATTN: Returns, Berton Well
7000 SW 22nd Ct, 2nd Gate, Suite 132
Davie, FL 33317
Refunds for a damaged, defective, or incorrect order cover the price of the affected item and the sales tax on it. If the whole order is refunded, the original shipping charge is also refunded. Replacements ship at no charge.
We initiate approved refunds to your original payment method within 3 business days. Your bank may take a few more days to post the funds.
You may cancel free of charge at any time before your order ships. Contact orders@bertonwell.com or 1-888-5-BERTON. Same-day orders are prepared quickly, so please call. Once an order has shipped, it cannot be canceled.